Struggling with Emotions in Times of Social Change:
Control Restoring Operations in the Workplace and the Family
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Publication date: 2020-12-16
Polish Sociological Review 2020;212(4):411-424
KEYWORDS
ABSTRACT
Modernization discourses which penetrated into Poland after the systemic transitions of 1989 brought
meanings that were in opposition to those embedded in the traditional models of interpersonal relations. Although
the emergence of new meanings pertaining to asymmetrical social relations is typical for societies undergoing
structural and cultural transformation, in the case of Poland these shifts have advanced rapidly, especially in
comparison with the Western societies. This resulted in the fragmentation of the doxa—the set of taken-forgranted
assumptions about the ‘natural’ shape of interpersonal relations. Due to this ‘responsible actors’ whose
social roles have been so far based on authority have been affected by a loss of the sense of control over their basic
social relations, i.e. the relations through which they define their identity and/or appoint life goals.
Using qualitative evidence from Poland we analyze interpersonal relations in two domains of social life, i.e.
work and family, in order to identify interactional operations through which the ‘responsible actors’ (managers
and parents) attempt to regain control over interaction partners. Comparison across two different fields of social
life offers an in-depth insight into the general dynamics of control restoring operations, and the key role of emotion
management in this process
FUNDING
The research was supported by National Science Centre Poland, (research project nr UMO-2014/15/B/HS6/01874).